Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICAWEB422A Mapping and Delivery Guide
Ensure website access and useability

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICAWEB422A - Ensure website access and useability
Description This unit describes the performance outcomes, skills and knowledge required to ensure that clients with various degrees of disability and with various types of web browsers can access and use a website once a connection has been established.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to frontline technical support personnel responsible for making sure that a website is available to users.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Design a site user test
  • Establish usability test methods
  • Identify critical business functions
  • Identify full range of users
  • Confirm user expectations through market analysis, business intelligence and customer feedback
  • Establish performance potential of the business from business requirements or other approved sources
  • Establish performance measurement and success criteria to measure actual performance against user expectations
  • Test site when ready and record outcomes
       
Element: Conduct user test
  • Document process performance indicators and benchmarks and disseminate to sample group of users
  • Assemble a full representative range of users and preferred technologies to test site features and functions based on the business specification
  • Ensure maximum user satisfaction through ease of navigation controls and design
  • Ensure user and legal, accessibility, privacy and equity requirements and expectations are met
       
Element: Evaluate user test
  • Collate site performance results and measure against performance indicators and benchmarks based on user expectations
  • Identify performance shortfalls and ensure acceptable performance solutions are developed according to business requirements
  • Establish an evaluation feedback mechanism and provide to users
       
Element: Document results
  • Identify solutions to problems during the testing phase
  • Discuss problems with developers and ensure solutions are continuously refined
  • Ensure proposed solutions meet business requirements and user expectations
  • Document final solutions in line with organisational guidelines, and distribute to appropriate person
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

research user needs

design a valid usability test

facilitate the test process and document the results

propose solutions to meet user needs and the current and future needs of the business.

Context of and specific resources for assessment

Assessment must ensure access to:

analysis software

ebusiness website

organisational policy and procedures

requirements documentation

site server

site server software

web servers

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate designing and conducting a site user test

review of candidate’s documented test performance results measured against performance indicators and benchmarks

verbal or written questioning to assess candidate’s knowledge of features of benchmark websites provided by candidate for review.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to liaise with users and website developers

literacy skills to:

document solutions in line with organisational guidelines

document test results

interpret organisational requirements

planning and organisational skills to conduct market analysis

technical skills to:

analyse a website

analyse the evaluation

design and implement technical tests

develop a website

evaluate tests and give feedback on the evaluation.

Required knowledge

detailed knowledge of:

principles of accessibility and equity in the context of website development

technical performance measurement

user testing principles and techniques

website architecture

website privacy

website security

work load metrics

overview knowledge of:

business process design

customer and business liaison

electronic commerce modelling language

organisational policy and procedures relating to website functionality.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Users may include:

department within the organisation

person within a department

third party.

Business requirements may refer to:

business

network

people in the organisational system.

Success criteria may include:

cost implications

technical and logistical considerations

timeframe.

Business specification may include:

current system functionality

technical requirements

user problem statement.

Requirements may refer to:

business

network

people in the organisation

system

implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs.

Feedback mechanism may include:

interviews

meetings

questionnaires

surveys.

Solutions may include:

implementing a new system

new hardware and hardware upgrades

new software and software upgrades

user training.

Problems may refer to:

network

people in the organisation

problems with the business

system.

Organisational guidelines may include:

communication methods

content of emails

dispute resolution

document procedures and templates

downloading information and accessing particular websites

financial control mechanisms

opening mail with attachments

personal use of emails and internet access

virus risk.

Appropriate person may include:

authorised business representative

client

supervisor.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish usability test methods 
Identify critical business functions 
Identify full range of users 
Confirm user expectations through market analysis, business intelligence and customer feedback 
Establish performance potential of the business from business requirements or other approved sources 
Establish performance measurement and success criteria to measure actual performance against user expectations 
Test site when ready and record outcomes 
Document process performance indicators and benchmarks and disseminate to sample group of users 
Assemble a full representative range of users and preferred technologies to test site features and functions based on the business specification 
Ensure maximum user satisfaction through ease of navigation controls and design 
Ensure user and legal, accessibility, privacy and equity requirements and expectations are met 
Collate site performance results and measure against performance indicators and benchmarks based on user expectations 
Identify performance shortfalls and ensure acceptable performance solutions are developed according to business requirements 
Establish an evaluation feedback mechanism and provide to users 
Identify solutions to problems during the testing phase 
Discuss problems with developers and ensure solutions are continuously refined 
Ensure proposed solutions meet business requirements and user expectations 
Document final solutions in line with organisational guidelines, and distribute to appropriate person 

Forms

Assessment Cover Sheet

ICAWEB422A - Ensure website access and useability
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICAWEB422A - Ensure website access and useability

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: